Frequently Asked Questions
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🚚 Shipping & Delivery
How long does shipping take?
Orders are usually processed and shipped out within 1–2 business days. Delivery typically takes 7–14 business days, depending on where you are. Please note that delays can sometimes happen due to customs or other factors beyond our control.
Can I track my order?
Yes. Once your order has shipped, you'll receive a tracking number via email.
💳 Orders & Payment
Can I change or cancel my order?
Orders can be modified or canceled before they are processed for shipment. Please contact us as soon as possible.
↩️ Returns
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our support team within 7 days of delivery. Claims for damaged, missing, or incorrect items must be supported by an unboxing video and clear photos of the item and packaging. Once reviewed, we will assist you with a replacement or other appropriate resolution.
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