Refund policy

Return & Refund Policy

Returns and refunds are only accepted if the item received is not in perfect condition for example, if it is damaged, incomplete, or different from what was ordered.

In such cases, you are eligible for either a refund or a replacement item, and you will not need to send the original product back to us.

Important: We strongly recommend recording a video while unboxing your package, as this serves as required evidence for any claim.

Please contact our support team at hello@aroicraft.com within 7 days of delivery to submit your claim. Once reviewed, we will assist you with a replacement or other appropriate resolution.

The company reserves the right to modify these terms and conditions in certain cases.